Kirkby Stephen: 017683 71246  

Roadside Assistance at Johnstone's Garage

UK and European Roadside Assistance is offered with a Ford Scheduled Service at participating Ford dealers, valid from the date of service for 12 months, or until the next service is due, whichever comes first. If you do breakdown, you'll get:

Friendly, skilled roadside help in the UK and Europe

Assistance if you break down at home

Alternative transport, replacement vehicle or overnight accommodation if your car can’t be repaired on the spot

Recovery including caravans and trailers

Ford Roadside Assistance is available 24 hours a day, all year round with just one phone call or you can be located and call via the Ford Pass APP

From the UK

Tel: 0203 564 4444

From abroad

Tel: 00800 88 77 66 11 or +33 426 298781

How does it work?

If your vehicle breaks down, simply call (via your phone using the number above or via the Ford Pass App) and someone will come to you as fast as they can. If it is not possible to fix the problem there and then, you could be offered help in other ways such as providing a replacement vehicle, organising costs for alternative travel to your destination or even covering hotel accommodation for you and your passengers. If you break down in Europe and it is not possible fix your vehicle, it may be possible for it to be sent to one UK address (for example: home, work, or a Ford dealer). Ford Service Assistance is available 24 hours a day, all year round, with just one phone call, wherever you are in Europe.


We have a waiting area with FREE WIFI plus tea and coffee available on request, there is full access for Wheelchairs, Pushchairs etc. Please contact us today if you need any further information.



Johnstone's Garage is authorised and regulated by the Financial Conduct Authority, FRN: 670485. All finance is subject to status and income. Written quotation on request. We act as a credit broker not a lender. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. We are only able to offer finance products from these providers.
It is our intention to provide a high level of service at all times. However if you have reason to make a complaint about our service you should contact Johnstone's Garage, North Road, Kirkby Stephen, Cumbria, CA17 4RP. If we are unable to resolve your complaint satisfactorily, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). Further information is available by calling the FOS on 0845 080 1800 or at